Independent insurance agencies and wholesale brokers rely on technology to manage policies, client data, and communications. In an industry built on trust and fast service, any IT hiccup – from a server outage to a data breach – can disrupt business and erode client confidence. Airspeed IT provides fully managed and co-managed IT services tailored specifically to insurance businesses, helping you stay efficient, secure, and compliant in a rapidly evolving digital landscape.
IT Challenges Facing Insurance Agencies
Insurance agency owners face unique technology challenges that impact daily operations and long-term growth. Some of the common hurdles include:
- Cybersecurity & Data Privacy: Insurance firms are prime targets for cyberattacks because they handle extensive personal and financial data (SSNs, medical info, etc.). Nearly 50% of independent insurance agents say their business has experienced a cyberattack. Protecting client data and complying with privacy laws (like state insurance data security regulations) is a top concern, but many agencies lack the advanced defenses and monitoring needed to prevent breaches.
- Regulatory Compliance: From HIPAA requirements for health data to the NAIC’s Insurance Data Security Model Law, agencies must adhere to stringent rules on data protection and record-keeping. Keeping up with these evolving compliance standards can strain your resources. Failing an IT compliance audit or exposing sensitive data could mean hefty fines or legal penalties – not to mention loss of customer trust.
- Outdated or Siloed Systems: Established agencies often rely on legacy software or manual workflows that hinder efficiency. For example, using separate systems for policy management, CRM, and accounting can lead to duplicate data entry and errors. If your agency management system (AMS) or other critical software isn’t integrated and updated, it slows down your team’s work. Legacy systems can also pose security risks if they’re no longer supported.
- Remote Work & Modern Client Service: In 2025, both your team and your clients expect seamless digital experiences. Agents may work from home or satellite offices, and clients demand online convenience. Enabling secure remote work access to agency applications and files is essential, as is providing communication channels like video meetings or e-signature workflows. Smaller independent agencies can struggle to implement these technologies that larger competitors and insurtech startups deploy effortlessly.
- Limited IT Resources: Many independent agencies don’t have a dedicated IT department. The office manager or principal might be handling IT on the side, which isn’t sustainable as the business grows. Even larger brokerages with an IT person find it hard to cover all needs – from daily help desk support to strategic cybersecurity planning. This often results in reactive “firefighting” of IT issues instead of proactive improvement.
Why partner with Airspeed IT?
Airspeed IT addresses these challenges with solutions designed for the insurance world. We function as an extension of your team – whether you need a fully managed IT department or a co-managed IT partner to work alongside your internal staff. Our services for insurance agencies include:
Insurance Software Support: We have hands-on experience with the core applications that independent agencies and brokers use every day. Our team supports Vertafore AMS360, a leading agency management system and Employee Navigator, a popular all-in-one benefits administration and HR platform trusted by thousands of brokers nationwide
Unified Communications with GoTo Connect: Modernize your agency’s phone system with GoTo Connect, a cloud-based VoIP phone and collaboration platform. GoTo Connect offers advanced call routing, virtual receptionist, voicemail-to-email, video conferencing, and mobile app support – all of which keep your team reachable and productive from any location.
Encrypted Email & Secure File Sharing: Email is the lifeblood of insurance communications – from sending applications to underwriters to sharing policy documents with clients. We implement encrypted email solutions to protect sensitive data (like Social Security numbers or medical info) in transit.
Advanced Cybersecurity (MDR/XDR): Given the high risk of cyber threats, Airspeed IT delivers enterprise-grade security tailored for agencies. Our Managed Detection and Response (MDR) and Extended Detection and Response (XDR) services provide 24/7 monitoring of your network, endpoints, and cloud accounts.
Our IT services for insurance agents and brokers
- Help Desk Support (US-based)
- Cyber Security & Compliance
- Managed Network & Cloud Infrastructure
- Hardware procurement and inventory
- On-site support and maintenance
- Remote Work Infrastructure & Virtual Desktops
- Strategic IT Consulting
- Document Management Systems and Workflows
Cut costs while you improve your productivity
With our managed service packages, we’ll handle all the headaches for you. No more spending hours on the phone, playing vendor roulette while your systems are down. We’ve got you.