Frequently Asked Questions
What are your two primary services?
Fully Managed IT Services – Airspeed IT monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.
Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.
What other services do you offer?
Cyber Security
Networking
IT Consulting & Strategy
Cloud Services
Connectivity and VoIP (ISP and Telephony services)
What business problems do you solve?
By leading with IT strategy and compliance guidance, Airspeed IT fills two major gaps in the IT provider industry. This expertise helps clients:
- Save time, money, and increase profitability.
- Reduce employee frustration and improve team morale.
- Solidify defenses against data breaches, ransomware attacks, and legal exposure.
- Lower cybersecurity and compliance risk
How are you different?
Airspeed IT selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.
Airspeed IT creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews.
We onboard only one new client per month. This approach allows us to deeply understand our clients and their business, fostering a strong foundation for long-term success.
How do you maximize responsiveness?
Airspeed IT is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.
This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.
We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.
Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.
Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.
The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it difficult to catch up.
What is your industry focus?
Start-ups and operationally mature organizations in the following verticals:
- Education
- Finance
- Insurance
- Legal
- Manufacturing
- MedTech
- Non-Profit
- Real Estate