Privacy Policy

Privacy Policy

Introduction

Airspeed IT LLC (“Airspeed IT,” “we,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect through our website and services, how we use and share that information, and the choices you have regarding your personal data. By using our Site or submitting information to us, you agree to the collection and use of information in accordance with this Privacy Policy.

Our business is based in the United States (headquartered in Atlanta, Georgia), and our website and services are intended for a U.S. audience, primarily business clients. We strive to comply with relevant U.S. privacy laws and to follow industry best practices in handling personal information. Note: Airspeed IT LLC is not currently subject to specialized data privacy regulations (for example, we are not directly governed by laws like HIPAA or GDPR in our ordinary course of business). However, we recognize that some of our clients may have specific compliance requirements, and we work with those clients to support their privacy and data protection needs as appropriate.

Information We Collect

We may collect personal and technical information from users of our Site or from our clients. This information is collected in a few ways: (1) information you provide to us directly (for example, via contact forms, account registration, or communications), and (2) information collected automatically through technology (such as when you visit our Site). The types of information we collect include:

  • Contact Information: When you interact with us (such as filling out a form on our Site or contacting us for support or inquiries), you may provide personal identifiers and contact details. This can include your name, company name, email address, telephone number (including cell phone number), and other similar information.
  • Payment Information: If you engage our services or make payments through our website or client portal, you might provide payment details. This could include billing name and address, and payment card information. Important: Airspeed IT does not store full credit card numbers on our systems. We use secure third-party payment processors to handle transactions (see “Third-Party Services” below), so your sensitive payment data is transmitted directly to them and processed securely.
  • Client Portal Data: For clients with accounts on our portal, we may collect information related to your use of the portal, such as login username, any data or documents you upload or download, support tickets submitted, or settings and preferences in your account. This data is used to provide the contracted services and support to you.
  • Technical and Usage Information: When you visit our Site, we automatically collect certain information about your device and how you use the site. This may include your IP address, browser type, device type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits. We may also use cookies or similar tracking technologies to gather usage data and to remember your preferences. (For example, cookies might track which pages you visited or if you have seen a notification so it isn’t shown again.) This technical information helps us analyze trends, administer and improve the website, and understand how visitors interact with our content.
  • Communication Records: If you communicate with us by email, phone, or other means, we may keep records of that correspondence. This might include your email address, phone number, and the content of your communications (such as questions, feedback, or details about issues you report).
  • Other Information You Provide: You may choose to provide other information when interacting with us – for instance, when you respond to surveys, participate in a marketing promotion, or provide feedback. We will collect whatever information you choose to give us in those contexts, which will be used only for the stated purposes at the time of collection.

We do not knowingly collect any sensitive personal information (such as Social Security numbers, driver’s license numbers, or health information) through our Site, unless specifically required for a service and provided by you in a secure manner. We also do not knowingly collect personal information from children under 13, as our services are not directed to minors.

Advertising and Retargeting

Airspeed IT LLC may use third-party advertising networks (such as Google Ads, Facebook, or other advertising platforms) to display ads to you after you visit our website. These ads may appear on other websites or applications based on your previous interactions with our Site, including viewing our products or services. This process is known as retargeting or remarketing.

To do this, we and our third-party advertising partners may use cookies or similar tracking technologies (such as pixels) to collect information about your visits to the Site and your activities on the Site. This data is used to display targeted ads that are more relevant to you and your interests.

If you wish to opt-out of receiving personalized ads or retargeted ads, you can adjust your ad settings directly on the third-party platforms or use browser settings to disable cookies. You can learn more about ad personalization and your choices by visiting the relevant privacy pages for the third-party platforms we use (for example, Google Ads Settings or Facebook Ad Preferences).

SMS Communications and Compliance

Airspeed IT LLC may use SMS (Short Message Service) to communicate with users for service-related purposes, such as appointment reminders, billing notifications, or support updates. By providing your mobile phone number and agreeing to receive SMS communications, you give your consent to receive text messages from Airspeed IT LLC.

In compliance with the Telephone Consumer Protection Act (TCPA) and the Campaign Registry (TCR) requirements, you are informed of the following:

  • Opt-In Consent: By submitting your mobile phone number, you consent to receive SMS messages from Airspeed IT LLC. Message and data rates may apply.
  • Opt-Out Mechanism: You have the right to stop receiving SMS messages at any time. To opt-out, simply reply “STOP” to any SMS you receive from Airspeed IT LLC. After opting out, you will no longer receive text messages unless you opt back in.
  • Message Frequency: You understand that SMS communications may be sent on a recurring basis depending on your relationship with Airspeed IT (e.g., account updates, service notices, reminders, etc.).
  • Campaign Registry (TCR) Registration: Airspeed IT LLC is registered with the Campaign Registry (TCR) to ensure our SMS campaigns comply with industry standards and regulations. All SMS campaigns are conducted in compliance with applicable laws, including the TCPA and TCR rules, to ensure consumer protection.

By agreeing to these terms, you acknowledge that you understand and consent to receiving SMS communications for the purposes described above.

How We Use Your Information

Airspeed IT LLC uses the collected information for various business and operational purposes. We will only use your personal information as described in this Policy or as otherwise disclosed to you at the time of collection. Our uses include:

  • Providing and Improving Services: We use your information to deliver our IT support and consulting services, to manage and maintain client accounts (including the client portal), and to improve and optimize the services we offer. For example, we may use data about how you use our services to improve features or fix issues.
  • Communication: Your contact information (like email or phone number) is used to communicate with you. We may send service-related announcements or respond to inquiries, support requests, or feedback. If you are a client, we will use your details to contact you about account matters, maintenance windows, updates to services, or other customer service purposes.
  • Marketing and Newsletters: We might use your email or other contact info to send you newsletters, promotional materials, or information about new services or offerings if you have agreed to receive such communications or if otherwise permitted by law. You always have the option to opt out of marketing emails (see “Your Rights and Choices” below). We aim to send communications that are relevant to you, and we may use data we have about you (such as your industry or service history) to tailor our marketing messages.
  • Analytics and Performance: Technical data (like IP address, device info, and browsing actions) is used for analytics purposes. We use third-party analytics tools (e.g., Google Analytics) to understand how our Site is used, measure the effectiveness of our content or marketing campaigns, and improve user experience. These analytics help us identify usage patterns, troubleshoot technical issues, and guide decisions about enhancements to the Site or our services.
  • Processing Payments: When you pay for our services, we use your provided payment information to process the transactions. This includes transmitting your payment details to our payment processor and verifying successful payment. We also use purchase and account history to manage billing, invoices, receipts, and accounting records.
  • Security and Fraud Prevention: Information (especially usage and technical data) may be used to protect our Site, our company, and our clients. For instance, we may monitor IP addresses and login activity to detect and prevent fraudulent or unauthorized access to accounts or to detect bots or malicious activities. We also reserve the right to use and share necessary information to investigate potential violations of our Terms and to ensure the security of our operations.
  • Legal Compliance: We may use your data as necessary to comply with applicable laws and regulations, or to respond to lawful requests or orders from law enforcement or other government authorities. We also may use and preserve information to establish or defend our legal rights, or in connection with legal claims, audits, compliance, or disclosures required by law.

Third-Party Services and Disclosure of Information

Airspeed IT LLC does not sell your personal information to third parties. However, we do share certain information with third-party service providers and partners who assist us in running our business and providing our services. We share information only as needed for them to perform their functions, and we require that they protect it and use it only for the purposes we specify. Key categories of third parties with whom we may share data include:

  • Payment Processors: As mentioned, if you make payments to us, those transactions are handled by third-party payment processing services (for example, credit card processors or online payment gateways). These providers (such as Stripe, PayPal, or similar) will receive the necessary financial details to process your payment (like your credit card number, expiration date, CVV, and billing address). We do not receive or store your full credit card information from these processors (though we might receive a confirmation, partial details, or token). These payment companies are responsible for safeguarding your payment data and have their own privacy and security obligations.
  • Customer Relationship Management (CRM) Platforms: We use CRM software to organize our customer contacts, communications, and service records. Your contact information and interactions with us may be stored in a third-party CRM platform (for example, platforms like Salesforce, HubSpot, or a similar service we utilize). This helps us keep track of our engagements with you, schedule follow-ups, and provide you with better service. The data in our CRM is accessible only to authorized Airspeed IT personnel and is used strictly for managing our relationship and communications with you.
  • Analytics Providers: We partner with third-party analytics services such as Google Analytics to collect and analyze usage information from our website. These analytics providers use cookies and scripts to gather information about how visitors use our Site (e.g., which pages are viewed, how long, and general location of visitors based on IP). This information helps us understand user engagement and improve our website.
  • Advertising or Marketing Partners: Currently, Airspeed IT’s marketing is primarily direct and B2B (and we do not host third-party ads on our Site). If this changes, we will update this Policy. We may share limited data (like cookies or hashes of email addresses) with marketing service providers to measure the effectiveness of our campaigns or to reach out to customers on other platforms.
  • Legal and Compliance: We may also disclose your information to third parties when required by law or necessary to protect our rights. For instance, if we receive a lawful subpoena, court order, or government request for information, we may provide the requested data. We may also share information in order to establish or exercise our legal rights or defend against legal claims, to investigate or prevent illegal activities (such as suspected fraud or security threats), or as otherwise required by law.
  • Business Transfers: If Airspeed IT LLC is involved in a merger, acquisition, sale of assets, or other business transaction, personal information in our possession may be transferred to the successor or acquiring entity. In such an event, we will ensure that the new owner continues to be bound by terms that are at least as protective as this Policy, and we will provide notice to our users if their data is transferred and becomes subject to a different privacy policy.

When we share information with a third-party service provider, we only share the minimum necessary data for them to perform the required service. We also establish agreements with service providers to ensure your data is protected (for example, by confidentiality clauses and data protection agreements). Aside from the scenarios above, Airspeed IT will not share your personal information with third parties unless we have your consent or we have disclosed it to you at the time of data collection.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are here to address your inquiries and support your privacy rights.

Contact Information for Privacy Inquiries:

  • Email: You can email us at info@airspeedit.com with any questions or requests related to your personal data or this Policy.
  • Mail: You may also write to us at our corporate mailing address: 3605 Sandy Plains Road Suite 240-155 Marietta, GA 30066 USA.
  • Phone: If you prefer, you can call our office at 404-806-7733 during business hours. Please ask for the team responsible for privacy/data protection.

We will respond to legitimate inquiries as promptly as possible, generally within 30 days. If you are an existing client, you may also contact your account representative for assistance with privacy or security questions.

Thank you for trusting Airspeed IT LLC. We value your privacy and will continue to work hard to keep your personal information safe and secure.